FAQs

Optimize360 Handmade Candles – FAQ

Welcome to our FAQ page! Here, you’ll find answers to common questions about our handmade candles, care, features, orders, and shipping. Need further assistance? Reach out to us anytime at contact@Optimize360.shop.

What types of candles do you offer?

We offer a carefully curated collection of handcrafted candles, including:

  • Scented Candles – Infused with soothing and luxurious fragrances

  • Unscented Candles – Perfect for décor or sensitive environments

  • Decorative Candles – Artistic shapes and unique handmade designs

  • Jar Candles – Long-lasting and ideal for everyday use

  • Gift-Ready Sets – Beautiful candle bundles for special occasions

What sizes are available?

Our candles come in a variety of sizes to suit different needs, from small accent candles to larger long-burning pieces.
Each product page includes detailed burn time and size information to help you choose the right option.

What materials and features do your candles include?

We focus on quality, safety, and performance. Our candles feature:

  • Natural Wax Blends – Such as soy or beeswax for a cleaner burn

  • Premium Fragrance Oils – Carefully selected for a pleasant scent experience

  • Cotton or Wooden Wicks – Even and consistent burning

  • Handcrafted Finishes – Unique designs and textures

  • Long Burn Time – Designed for extended use

How do I care for my handmade candle?

To get the best performance from your candle:

  • Trim the Wick – Keep it at 1/4 inch before each burn

  • Burn Evenly – Allow wax to melt across the surface to avoid tunneling

  • Avoid Drafts – Helps maintain a steady flame

  • Safe Placement – Keep away from flammable materials

How is my order packaged?

We package all candles carefully to ensure safe delivery:

  • Protective Packaging – Secure wrapping to prevent damage

  • Eco-Friendly Materials – Recyclable and minimal-waste packaging whenever possible

How long does shipping take?

  • UK Orders: 3–7 business days

  • International Orders: Varies by destination

  • Preorders or Custom Items: Lead times specified on the product page

Delivery times may vary due to holidays or external factors.

Do you offer free shipping?

We may offer free shipping on selected promotions.
Shipping rates are calculated at checkout based on your location.

Can I track my order?

Yes. Once your order is shipped, you will receive an email with tracking details so you can follow your delivery.

Can I change or cancel my order?

Yes—if your order hasn’t been shipped yet.
Please contact us as soon as possible. If already dispatched, we’ll assist with returns or exchanges.

What is your return policy?

We accept returns within 14 days for unused items in their original condition and packaging.

  • Damaged or defective items must be reported within 48 hours of delivery

  • Custom or clearance items are non-returnable unless defective

Do you offer bundles or gift sets?

Yes! We occasionally offer curated candle sets and gift bundles.
Subscribe to our newsletter to stay updated on special offers and new arrivals.

How can I contact customer service?

  • Email: contact@Optimize360.shop

  • Phone: +44 079 5435 7786

  • Address: 17 Stafford Close, Caterham, England, CR3 6JP

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM

Do you ship internationally?

Yes, we ship worldwide where possible.
Please note that customs duties or import taxes may apply depending on your country.

Can I get a discount on my first purchase?

Yes! Subscribe to our newsletter and receive 10% off your first order, plus early access to exclusive offers.

Enjoy handcrafted ambiance with every glow – Optimize360, where every candle creates a moment.